| Joined: | Sun Apr 1st, 2012 |
| Location: | Carthew, Cornwall, United Kingdom |
| Posts: | 6828 |
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Dear Jonathan,
Thanks for contacting us.
The wireless functionality of the D500 and Snapbridge app requires that your smart device is compatible with 'Bluetooth low energy' or 'BLE' (ie. a function only enabled in devices that support bluetooth 4) in order to establish and communicate over the wireless connection. Being that bluetooth 4 is relatively new it is not included in many of the past smart devices from many manufacturers, Apple included, which may explain the issue you have with some of your earlier iOS smart devices.
On the Snapbridge page of the iOS app store it does list system requirements and some guidelines you can use to determine compatibility of the app with your iOS device. I have provided this information to you below:
"System Requirements
iOS 8.4 or later or iOS 9.1 or later (the most recent version of iOS 8 or iOS 9 is recommended).
iPhone 5 or later, third-generation iPad or later
Bluetooth 4.0 or later
There is no guarantee that this app will run on all devices."
With the above in mind then, it is expected that it doesn't work on the 1st and 2nd generation iPads and also the iPhone 4s.
It should work on the 3rd generation iPad though. Can you confirm what the iOS version is on that iPad and update it accordingly so it is using iOS 8.4 or above?
The fact that say it works on an iPhone 6 and a 4th generation iPad though indicates that the app and the D500 wireless functionality is working as expected.
I hope this message finds you well and I look forward to your response. If you have any orther enquiries then please let us know.
Kind Regards,
Brian Scully
Senior Advisor
Nikon Customer Support
United Kingdom: 0330 123 0932
Republic of Ireland: 01 5171851
Monday to Friday: 9am-5pm
http://www.europe-nikon.com/support
According to Apple.
What iPhones and iPads have Bluetooth 4.0?
What iPhones and iPads have Bluetooth 4.0?
Bluetooth 4.0 (BT LE), also known as Bluetooth Low Energy and Bluetooth Smart first appeared in smartphones in 2011. It is required for the Handoff feature of iOS 8 and Yosemite. The following iPhones and iPads use Bluetooth 4.0:
iPhone
* iPhone 4s
* iPhone 5
* iPhone 5c
* iPhone 5s
* iPhone 6
* iPhone 6 Plus
iPad
* iPad, 3rd generation
* iPad, 4th generation
* iPad mini
* iPad mini 2
* iPad mini 3
* iPad Air
* iPad Air 2
I havent tried to get Snapbridge working again since I raised the issue with NPS.
I will try once again with my iPhone and iPad 3rd Gen products before I give up.
____________________
Still learning after all these years!
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