| Joined: | Thu Apr 19th, 2012 |
| Location: | United Kingdom |
| Posts: | 4428 |
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Eric wrote:
It's strange though, that if we the riff raff are now the minority, they are spending time, effort and money policing minority behaviour. If they are getting their major return from commercial sellers, why pursue the spare change?
To get rid of us. Small price to pay, it would be hard to frame rules to exclude rid-raf and as such there might be a bit of a backlash but the way they are creeping discouragement of small sellers.
My friend has just had just such an experience selling a lens, it was a good AF lens without a focus motor. It was clear in the listing it was for a body with a focus motor but because the buyer didn't understand the difference, he demanded a 'not as described' refund and eBay upheld the claim so they have clawed back the payment and instructed the buyer to return it at my friends expense.
Where the lens ever turns up remains be seen.
Currently eBay is right off his Christmas list.
Sorry Robert...something wrong with that example. I just had an identical situation while selling a camera for a friend. Without antagonising the buyer ( as it was my account being used!) I reasoned with him over possible solutions without saying "it's all listed in the auction thicko" but offered a full refund. He accepted the refund offer, initiated a "not as described" refund which I auto accepted. EBay and PayPal credited all my fees, I gave him a full refund.....but HE paid for the return postage. It was stipulated in the auction listing....he didn't query it and eBay never got involved. So there must have been some elevated dialogue for eBay to stamp down on your friends transaction??
I should add that I am not a lover of eBay/PayPal per-say, not the least for the 14% you lose in fees! But Ive found their 'ruling' very fair in the past. When a disgruntled buyer sent me offensive messages and gave me totally unjustified feedback, at my request, ebay reviewed the case and message exchanges and as a result, cancelled his negative feedback and restricted his account services.
Last edited on Sun Oct 1st, 2017 11:18 by Eric
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Eric