| Joined: | Thu Apr 19th, 2012 |
| Location: | United Kingdom |
| Posts: | 4424 |
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I know they have come under some criticism for failing to deliver to the Highlands in the past but I have always had good service from WEX ....their showroom conveniently situated only 40miles from me.
Well that's changed!
Their PX offers have become inferior to other UK camera dealers and their prices are now across the board higher than the main players.
I had price match requests rejected on equipment costing several £000 this week, on the grounds their margins prevented it.
My annoyance reached a peak today as I wanted to buy an item costing £439. I pointed out that everyone else in the UK was selling it for £429 and would they do it at that price? After several minutes debate with his supervisor the sales guy said "NO".
Now £10 on this size purchase is in all honesty, neither here nor there to me, so you would have thought a multimillion pound business would recognise the importance of customer stroking over such a small amount.
What REALLY got up my snout was the reasoning that they couldn't drop the price or they "wouldn't make anything on the sale".
I laughed at his comment and said "if you're margins are so small WEX are in a worse financial state than I imagined"
I went ahead with the purchase because unfortunately I had a £300credit on my WEX account from a previous px sale that I wanted to clear.
Having achieved that, I am afraid they won't be getting anymore business from me. I may use their showroom to try out items but will buy elsewhere.
Clearly the business model of their new merged company is out of kilter with other UK retailers.
Last edited on Sat Mar 10th, 2018 10:18 by Eric
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Eric