| Joined: | Thu Apr 19th, 2012 |
| Location: | United Kingdom |
| Posts: | 4424 |
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Some seven years ago I had a 2012 Jaguar XF, it was supposedly a premium car but quite frankly it wasn't a patch on the Saab 9-5 it replaced and I sold it for a 2005 Saab 9-5 Aero. However, as a result of having a Jaguar I joined a Jaguar forum. What I read put me off JLR for life: Cars in the hands of dealers for many weeks awaiting parts or authorisation to replace something. Design faults that should never have happened. Form taking precedence over function resulting in unnecessary complexity etc.
Obviously I won't be buying a new Saab any time soon but their customer service, when I needed it, was excellent. It appears that JLR haven't improved! The place to iron out the bugs is in development, the customer should never find out about them.
I hope you get your Land Rover fixed Eric.
Yes the Discovery forums are full of similar tales of woe.
I am fortunate? that the pandemic has restricted the need / frequency of use because dealers call the car in on a Monday and don’t touch it till Friday (the remote app tells me when it’s unlocked and if it moves). That’s one of my biggest grievances…protracted, apathetic service.
The shortage of available alternative vehicles prevents me doing the obvious and changing it.
Last edited on Tue Jan 11th, 2022 22:37 by
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Eric