| Joined: | Mon Apr 2nd, 2012 |
| Location: | Carthew, Cornwall, United Kingdom |
| Posts: | 6874 |
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More on my macbook....
....it has osx 10.4.11 tiger, media players won't iwork with this version. So, I need an upgrade.
Off I goes to the nearest MC shop in Reading, to eventually be acknowledged by staff.
....asked what time my appointment was. Explained I didn't have one and as far as I was aware I was standing in a high street shop, not my GP's
Explained I needed to go to Lion, but that tiger doesn't have the mac app update function, so could I purchase a disc.
Was then told that mac don't do discs, everything is online, and that to go to Lion I have to go to Snow Leopard first, but Snow Leopard is not a download.
So the upshot here is that I'll get stung twice, and also have to WAIT for SL disc to arrive first.
Shop assistant then rudely disappears to see to his 'appointments'....without providing ME as a CUSTOMER with what I want.
If I were to give further description to this abysmal level of service, it would be something along the lines of;....absolutely shite and if this is the crack I'm going off MAC's
I think I'll visit the store again, preview and test a £2,000+ G5....for my son who is doing IT at Nottingham.....then tell the sackless bstds why there won't be a sale.
Steve,
As a new Apple user you need to understand the culture and way the system works.
As a new Apple customer I was similarly miffed the first time I visited the Apple Store in London as I expected to get to see someone who would fix my phone. Having to make an appointment when I had only that day in London was not possible. So I got my iphone fixed when I was in Exeter a week later. However I could book my appointment at a suitable time for me in Exeter Apple Store, there in the Apple Store in London.
You will find that if you follow the process then you will get excellent service of the highest quality from helpful and polite assistant who are knowledgeable about their products.
BTW: The guy had to go to his appointment so needed to leave you otherwise he would be making two customers unhappy.
The fact that there are so many happy Apple customers is because there is an appointment system where they can spend as much time as they need to to understand your problem then get it sorted.
To get your problem resolved you can leave the computer with them to fix or upgrade and then make an appointment to pick up and test and they will once again spend time with you and explain what they have done.
You may have been miffed not to be dealt with like you are in a shop but if you want that service then you can go to PCWorld and buy an Apple there. Unfortunately if anything goes wrong then they (PCWorld) have absolutely no idea how to fix it (the same if your Windows PC came from there!!). They are box shifters of the worst kind.
All the Apple software is downloadable over the internet from the Apple Store.
If you know what you want to do then all is available once you have an Apple Store account (email address and credit card details required).
The system works beautifully (especially if you have a fast and reliable ADSL connection) with few if any glitches unless you want to buy stuff from outside of a country where your credit card is registered. This is due to the current obsession about money laundering, etc. and has nothing to do with Apple.
If you need help then probably best to ask than be frustrated. There are many here who can help you.
____________________
Still learning after all these years!
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