| Joined: | Mon Apr 2nd, 2012 |
| Location: | Carthew, Cornwall, United Kingdom |
| Posts: | 6874 |
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Doug wrote:
That trick really doesn't work, since the staff still get paid and you just end up wasting a couple of hours of your own time
Sometimes you get to deal with jerks
You could cut off your nose and abandon the Mac, you could try to work your way through their phone system to get to a real person (apple are pretty wise about this and it should be easy to get to a real person, you can go elsewhere, you could steal their software (sorry crack it)
I recommend you call them, suffer through the robot, maintain your composure and express your concerns. - if you order online you could usually have an item like this in 3 days and if you have any trouble ask to 'escalate' the issue
Also, are you sure you didn't just get out of bed the wrong side...
steve of oxford wrote:
WRONG ANSWER, TOTALLY USELESS!
My experience of Apple with one exception 7 years ago has been the polar opposite of yours
I would agree on your experience being the opposite of mine, and there is reason for this;...here in the UK customer service has gone right down the pan. Also, I'm from an age when serving customers meant something, so if I get mugged around I tend to get quite nasty.
Trust me, wasting their time when they could be making commission does upset them, especially if you remind them of the fact.
My position is; me customer, they serve.
There's an additional factor in this however; obviously being in Australia you won't know Reading England, but I can assure you if there was a league of utterly useless UK towns Reading would be at the top of the list.
What we've been finding for years now it has something to do with local education boundaries, for example go to Oxford and you really do notice a big difference in service standards compared to Reading. Same difference is noticed going east into Wokingham.
Not to say any kids leaving school in the Reading area who go into shop work are thicko's, but we draw our own conclusions around here. "dunno, nah we aint got them, never erd of it mate, and even fk-off somewhere else then", are all too common attitudes from shop staff in these parts.
I remember not so long ago going into Reading and asking for a slide rule, I should have had a DV camera to record the gormless look on faces. Went to Oxford and every shop assistant who didn't have any in stock still knew what I was talking about.
Here's another recent example; going into Reading BMW mini dealership for a thermostat.....had to wait for the storeman and one of the mechanics to stop punching each other, and that was in the middle of the showroom!
There's something in the fact that Oxford has Oxford university, and Wokingham area abuts Eaton's patch.
Whatever....don't expect to go into Reading and as a consumer receive professional service, and that's aside from Apple's git policies.
The way I see it, if I go into a shop and don't leave with a smile on my face, then the shop has got something badly wrong. MAC had an epic failure this morning.
No, I will not be talking to robots, and no I will not be increasing my phone bill either, and no, I will not wait for this software.
Though I might actually just wipe OSX altogether and install linux.
My lad is currently downloading OSX SL, from 'somewhere'....had MAC not been such gits with the upgrade access we wouldn't be doing this, so the fact that there's a bit of piracy going on is entirely MAC's fault.
Well I can say that your experience in Reading is probably repeatable in many UK cities and towns. No wonder that standards are slipping when you have the dubious elite in glass towers in COL busy manipulating bank rates for their own greedy gain!!
If I was you I would go to Oxford for my shopping and let the Reading mob go to the dogs!.
Back on topic.
See my previous post.
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Still learning after all these years!
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