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extremely bad customer service

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Posted by blackfox: Fri Oct 18th, 2013 07:11

1^st Post

oh dear ,just had a e/mail from nikon ,it appears someone is trying to register one of the returned as faulty d7100's i had ,and they are querying it as its registered to me .
seems like the shop has re-sold the camera without returning it to be properly checked .anyway have informed nikon of the full facts .lets see if its followed up

Posted by Eric: Fri Oct 18th, 2013 07:55

2^nd Post

blackfox wrote: oh dear ,just had a e/mail from nikon ,it appears someone is trying to register one of the returned as faulty d7100's i had ,and they are querying it as its registered to me .
seems like the shop has re-sold the camera without returning it to be properly checked .anyway have informed nikon of the full facts .lets see if its followed up Didnt you De-register the body on Nikons site?

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Eric

Posted by blackfox: Fri Oct 18th, 2013 08:36

3^rd Post

no eric as they were both faulty ,i didn't .as i said i,m not fully aware of the facts .this could be no1 or no2 body .might or might not have been repaired

Posted by Eric: Fri Oct 18th, 2013 10:01

4^th Post

blackfox wrote:
no eric as they were both faulty ,i didn't .as i said i,m not fully aware of the facts .this could be no1 or no2 body .might or might not have been repaired
I always deregister any equipment I sell on. Don't want my details linked to equipment I have no control over.

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Eric

Posted by Robert: Fri Oct 18th, 2013 10:09

5^th Post

I may be wrong but armed with the serial number alone any subsequent owner would not be able to access any of the registered person's details?

That isn't the case if you have entered information into the camera itself, I tried a D3 a while back which turned out to be faulty, the PO's full details were embedded in the EXIF of my trial images; I was able to contact him and ask him about the camera's history.

The PO was very helpful and gave me details of the history and the fault.

I agree it's good practice to de-register any disposed of equipment if only to facilitate the new owner's need to register.

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Robert.

Posted by Ed Hutchinson: Fri Oct 18th, 2013 22:33

6^th Post

Thanks for the heads up!
I would not have thought of that issue, for warned and all that.

:thumbsup:

Ed

One wonders why we here in the US vote for only two people for president, but 50 for Miss America. Humm!

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R.O.C.E.D. retired old cranky extremely dangerous!

Posted by Robert: Sat Oct 19th, 2013 01:22

7^th Post

Easy, that one Ed, with Miss America the options are more attractive! :devil:

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Robert.

Posted by Eric: Sat Oct 19th, 2013 05:46

8^th Post

Robert wrote:
I may be wrong but armed with the serial number alone any subsequent owner would not be able to access any of the registered person's details?.
That may be true for general public but as Nikon have shown by emailing Jeff the link to the registered owner is still there....and an unecessary complication that potentially could cause issues.

Ok ....maybe a bit far fetched.....what it the camera was found near/at a crime scene?

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Eric

Posted by jk: Sat Oct 19th, 2013 06:08

9^th Post

Robert wrote: I may be wrong but armed with the serial number alone any subsequent owner would not be able to access any of the registered person's details?

That isn't the case if you have entered information into the camera itself, I tried a D3 a while back which turned out to be faulty, the PO's full details were embedded in the EXIF of my trial images; I was able to contact him and ask him about the camera's history.

The PO was very helpful and gave me details of the history and the fault.

I agree it's good practice to de-register any disposed of equipment if only to facilitate the new owner's need to register. I register all my stuff with Nikon as then it falls within my NPS membership conditions.
This includes any secondhand stuff that I buy e.g. 50mm f1.2 MF lens.

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Posted by amazing50: Thu Oct 24th, 2013 19:38

10^th Post

Eric wrote: Ok ....maybe a bit far fetched.....what it the camera was found near/at a crime scene?
Not that far fetched, about 3 weeks ago the police phoned me late in the evening and enquired about the wareabouts of my pickup truck. Apparently they had a partial plate of one fleeing a crime a short time befor and mine matched, colour etc. I explained that it had been parked outside all evening and also that there was a piano, that I had purchased at an auction earlier in the day, on the truck. They did send a car by to confirm, and that was the last of it.

Good thing it wasn't a piano that had been stolen. :lol:

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There is nothing worse than a sharp image of a fuzzy concept ;~) Mike Grace

Posted by highlander: Sun Dec 8th, 2013 15:20

11^th Post

Not far fetched, although I've never thought about de-registering my Nikons before...

I sold my van and it was used in a hit and run. That was an interesting conversation with CID

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