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D600 Free Service

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Posted by amazing50: Wed Feb 26th, 2014 09:18

1^st Post

A little legal action sure got the Nikon wheels spinning. Hope this will get them to improve their customer service.

This is the US version but I understand that it is available worldwide.
http://www.nikonusa.com/en/Service-And-Support/Service-Advisories/hs309y82/Technical-Service-Advisory-for-Users-of-the-Nikon-D600-Digital-SLR-Camera.html

Also some comments by Thom
http://www.dslrbodies.com/newsviews/nikon-issues-new-d600-advis.html

____________________
There is nothing worse than a sharp image of a fuzzy concept ;~) Mike Grace

Posted by jk: Wed Feb 26th, 2014 17:55

2^nd Post

Thanks for posting. I have seen the report of this happening unofficially but it seems that Nikon have agreed to change all/any D600 shutters. I think I might give Nikon UK a ring when I return home and find out the state of play. I am not unhappy with my D600 but yes I have to clean the sensor to get rid of spots. If they are exchanging for a new D610 then I am happy to lose the D600 for a week or two.

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Posted by Gilbert Sandberg: Thu Feb 27th, 2014 13:09

3^rd Post

JK
re: Nikon UK
A similar message has appeared on the european Nikon sites.
For the UK:
https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/59693

Regards, Gilbert

Posted by Peter LO: Thu Feb 27th, 2014 20:43

4^th Post

Too late. Nikon did replace the shutter unit of my D600 free of charge last year, but only after I scratched the sensor when cleaning. And I had to pay for sensor replacement. :-(

Posted by amazing50: Fri Feb 28th, 2014 09:46

5^th Post

Peter you might be able to get a refund now that they have admitted it was there problem.

____________________
There is nothing worse than a sharp image of a fuzzy concept ;~) Mike Grace

Posted by Gilbert Sandberg: Fri Feb 28th, 2014 12:59

6^th Post

A,
Would you really expect a manufacurer to replace a product you wrecked/damaged?
I am not familiar with Canadian law, common sense would exclude such claims.
Regards, Gilbert

Posted by amazing50: Sat Mar 1st, 2014 10:16

7^th Post

Would the sensor been damaged if the shutter wasn't squirting oil on to the sensor? Very unlikely.

It wouldn't be worth the legal fees to argue the claim, but requesting reimbursement at this time might be successful.

Just posting this story on all the larger sites would be much more of a PR headache to Nikon than refunding a few hundred pounds.

____________________
There is nothing worse than a sharp image of a fuzzy concept ;~) Mike Grace

Posted by Peter LO: Sat Mar 1st, 2014 22:36

8^th Post

Good point A about the timing, but I won't expect anything from a company which dares to say a pro lens on the current product line-up is incompatible with its camera models manufactured since 1999.

Posted by amazing50: Sun Mar 2nd, 2014 10:47

9^th Post

To which pro lens are you refering?

____________________
There is nothing worse than a sharp image of a fuzzy concept ;~) Mike Grace

Posted by jk: Mon Mar 3rd, 2014 01:54

10^th Post

I think that Peter is referring to this thread.
http://www.nikondslr.uk/view_topic.php?id=832&forum_id=3

The Nikon 80-200 f2.8 AF apparently it is not fully compatible with the D800e.

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Posted by Gilbert Sandberg: Mon Mar 3rd, 2014 02:01

11^th Post

JK,
The 80-200 in that topic is certainly not a current lens.
That lens was last made circa 1992.
Regards, Gilbert

Posted by jk: Mon Mar 3rd, 2014 02:03

12^th Post

I think there was some debate about the lens and whether it was the AFD or th eAF that was being referred to.

Peter has the AFD version which the tech person at Nikon was getting confused with but Peter was still having a focus problem with.

____________________
Still learning after all these years!
https://nikondslr.uk/gallery_view.php?user=2&folderid=none

Posted by Peter LO: Mon Mar 3rd, 2014 03:39

13^th Post

Gilbert, this lens is still on the current line-up and the the latest catalog and when I requested that the scratched front element be replaced, the Nikon staff even confirmed "You're lucky that there're spare parts as the lens is still in production".

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