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| Nikon USA not customer oriented | Rate Topic |
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| Posted by Squarerigger: Sun Oct 21st, 2012 08:28 | 1st Post |
| It would appear Nikon USA has instituted a new policy whereby one can no longer buy parts for your camera or lens. Even the simplest of parts are no longer available according to Thom Hogan. they are forcing all customers to send in the camera or lens to get a $10 lost screw installed so they can stiff you with a repair bill that is not necessary. They are even trying to eliminate private Nikon repair sites. How's that for customer service. USA customers check out http://www.bythom.com. Going to be interesting to see if they start this practice in other markets of the world. Makes one start using the Canon word 
____________________ -------------------------------------------- Gary |
| Posted by Kathy Baker: Sun Oct 21st, 2012 11:13 | 2nd Post |
| This seems to be a trend for many things. (vacuum cleaners) Bits and pieces for many things have gone up on eBay just for their scarcity.
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| Posted by jk: Sun Oct 21st, 2012 12:13 | 3rd Post |
| As Kathy says it is a common business trend. In the end they all (including Canon and Nikon) forget that their customers keep them in business. It is a sad state of affairs when they put investor relations before customer relations. It is more difficult to get new customers than investors. Also investors will return to a successful company but will flee from any failing one.
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
| Posted by Squarerigger: Sun Oct 21st, 2012 13:49 | 4th Post |
| Dear Nikon: I have lost the lens cap to my Nikon lens. I looked on your web site at the "service" tab and could no longer find the item for sale. Please advise. Squarerigger - long time Nikon fan --------------------------------------------------------------- Dear Squarerigger: We really don't care how long or loyal you have been. Just get over it. In order to receive a new lens cap, you must send all Nikon Camera bodies and all Nikon lenses you own to Nikon USA so we can make sure the cap fits and make any and all adjustments to your equipment. The lens cap costs $10 and estimated adjustments will cost $750. The turn around time should be no less than 6 months. We do value your business  Signed Nikon USA PS the lens cap is on backorder due to the earthquake in Japan. These are both made up letters just to show how silly Nikon has gotten. Have to put this disclaimer on since JK thought these were real.
____________________ -------------------------------------------- Gary |
| Posted by jk: Sun Oct 21st, 2012 14:08 | 5th Post |
| Gary, I get all my caps from HK. They are 'better' than Nikon ones at 1/4 the price. Just do an ebay search using "Nikon 77mm lens cap" http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=150358786625 ROXSEN ebay shop is very good.
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
| Posted by jk: Sun Oct 21st, 2012 14:11 | 6th Post |
| BTW: Is that the exact reply you got ? If it was I would be tempted to send it to Managing Director of Nikon USA saying it is not the type of response you expect from Nikon. As a Japanese based company Nikon management are very hot on politeness (that is part of their culture that they dont seem to have lost).
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
| Posted by Squarerigger: Sun Oct 21st, 2012 15:10 | 7th Post |
| Sorry JK, both letters were a joke on how bad it's gotten. Just having a little fun at Nikon's expense.
____________________ -------------------------------------------- Gary |
| Posted by Kathy Baker: Sun Oct 21st, 2012 15:43 | 8th Post |
| Maybe you could copy that message and forward it to their board of directors. Saying this is how we see you. :thumbsup: Squarerigger wrote: Dear Nikon:
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| Posted by Squarerigger: Sun Oct 21st, 2012 15:56 | 9th Post |
Kathy Baker wrote:Maybe you could copy that message and forward it to their board of directors. Saying this is how we see you. :thumbsup: Kathy, Thom Hogan had a petition circulating on his web site to go to Nikon USA regarding this issue. On Thom Hogans web site yesterday there is a letter similar to mine about a person missing a locking knob on his lens collar. He called Nikon and they would not sell it to him. That's how I got the idea for the fake correspondence.
____________________ -------------------------------------------- Gary |
| Posted by jk: Sun Oct 21st, 2012 17:22 | 10th Post |
 I thought it might be a customer agent having a fun day.
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
| Posted by Ed Matusik: Sun Oct 21st, 2012 17:51 | 11th Post |
| B&H has the 77mm Nikon lens caps in stock at $18.95.
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| Posted by jk: Sun Oct 21st, 2012 17:57 | 12th Post |
Ed Matusik wrote:B&H has the 77mm Nikon lens caps in stock at $18.95. Think my price of £1.90/ $3.00 is cheaper. Of course as a Nikon Non-Authorised service agent I could offer you a replacement one for $15.00 
____________________ Still learning after all these years! https://nikondslr.uk/gallery_view.php?user=2&folderid=none |
| Posted by Peter_LO: Mon Oct 22nd, 2012 11:28 | 13th Post |
jk wrote:Gary, A good reason to live in HK. 
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| Posted by blackfox: Mon Oct 22nd, 2012 13:43 | 14th Post |
| got to agree with j.k ,i have a H.K battery grip on my d7000 since day one in fact .it works fine ,the genuine nikon article costs depending where you buy between £160 to £200 mine cost me £33 BNIB off e/bay came next day on free post from a seller in north london .done the job ever since . in fact i just ordered one for the d300s 
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