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Posted: Mon Jan 10th, 2022 10:50
 
11th Post
Eric



Joined: Wed Apr 18th, 2012
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Forums have great value when passing on useful info for future reference. Being able to look back to see if someone has experienced your issue. Of course people need to be motivated to open up about the issue and others need to be motivated to have a say, for it to work.

It also doesn’t have to be directly related to the main thrust of the forums genre.


A story…….

I’ve been having trouble with my LandRover for a year! A strange noise at slow speed (25-35mph) has left the dealer scratching their heads and replacing bits that didn’t need to be replaced…. as the noise persisted. To me it always sounded like a differential noise but they chose not to dive into expensive things as they were paying. After attaching listening equipment and running ‘in the air’ they conceded the noise was coming from the transfer box which they reluctantly (£6000 retail job) replaced….it didn’t work!

So over Christmas I was idly bemoaning my frustrations on a ‘caravan and motorhome forum’ that I occasional visit. There was the usual banter of “what do you expect from a LandRover?”. But I then got a PM.

The guy had just been made redundant having worked for JLR Driveline and Transmission Team for 30 years and had come across this problem before (if my description was correct). 
Apparently there was a bulletin issued …but not in the UK, only in China and other markets…with a potential solution involving changing the front differential mountings to a different spec. 
His experience (he had personally corrected several cars at Gaydon) was the sound was indeed emanating from the transfer box but being transmitted along the prop shaft to the front diff and into the car superstructure through these mounts….and thence to my ears.

The dealers are now trying to find this bulletin (a major task as JLR have made most of that knowledgable team redundant due to COVID and Brexit:banghead:) so it’s not sorted yet. But the point is that it beholds all of us to air problems or items of interest we come across whatever the subject because there could be an expert on that subject who has the answer to your problem, browsing the forum for another reason.

I think more than ever over these last two years we have lost some of the impetus and enthusiasm to share/engage with other people.



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Posted: Mon Jan 10th, 2022 12:06
 
12th Post
novicius



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Indeed, Well Written Eric, that sums it up, personally I am presently more engaged with my stereo, aquired Valve amps. and several New speakers, even Binoculars ,partly made possible by the situation, as people are selling stuff,often because sadly ,some have lost jobs,even their homes, due to it all, perhaps not surprisingly, the Longer lenses are mounted on the cameras...but motivation is on a slow fire, ...and ,here`s hoping your landrover will be roaming the wilds again soon, personally I am partial to the longbased  model  110, which one have you got ?



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Posted: Mon Jan 10th, 2022 14:24
 
13th Post
jk



Joined: Sun Apr 1st, 2012
Location: Carthew, Cornwall, United Kingdom
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I’ve been having trouble with my LandRover for a year! A strange noise at slow speed (25-35mph) has left the dealer scratching their heads and replacing bits that didn’t need to be replaced…. as the noise persisted. To me it always sounded like a differential noise but they chose not to dive into expensive things as they were paying. After attaching listening equipment and running ‘in the air’ they conceded the noise was coming from the transfer box which they reluctantly (£6000 retail job) replaced….it didn’t work!

So over Christmas I was idly bemoaning my frustrations on a ‘caravan and motorhome forum’ that I occasional visit. There was the usual banter of “what do you expect from a LandRover?”. But I then got a PM.

The guy had just been made redundant having worked for JLR Driveline and Transmission Team for 30 years and had come across this problem before (if my description was correct). 
Apparently there was a bulletin issued …but not in the UK, only in China and other markets…with a potential solution involving changing the front differential mountings to a different spec. 
His experience (he had personally corrected several cars at Gaydon) was the sound was indeed emanating from the transfer box but being transmitted along the prop shaft to the front diff and into the car superstructure through these mounts….and thence to my ears.

The dealers are now trying to find this bulletin (a major task as JLR have made most of that knowledgable team redundant due to COVID and Brexit:banghead:) so it’s not sorted yet. But the point is that it beholds all of us to air problems or items of interest we come across whatever the subject because there could be an expert on that subject who has the answer to your problem, browsing the forum for another reason.


I think that instead of trying to find the information from some Chinese bulletin that they find out what mounts need changing and change them.  The mounts are just expensive bits of rubber and if changed to the latest spec versions will no doubt cure the problem!
Sometimes I wonder if the whole of the UK has lost it nouse and innate intelligence but either has to follow 'what the computer says' or 'I can only do it if I have permission'.
If they change the transmission mounts there are probably less than 8 in number, but maybe only 3, so what is the 'real' cost versus lost time chasing bits of information that may not now exist?

JFDI....Always easier to seek forgiveness than to ask permission!!

They might even bring some happiness to a customer! :applause:



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Posted: Mon Jan 10th, 2022 14:49
 
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chrisbet



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No - they should be looking on the Indian websites as JLR is now owned by Tata!  Another historic brand now owned by foreigners.

Not better but easier to ask for forgiveness ....



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Posted: Mon Jan 10th, 2022 15:27
 
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jk



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As long as the website isnt just in Hindi!
:lol:

Changed my better to easier.   ;-)



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Posted: Mon Jan 10th, 2022 17:30
 
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blackfox



Joined: Wed Apr 11th, 2012
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The whole world has changed in a very short timespan , more free time ,more people wandering the great outdoors due to covid and rules etc . We have recently had a influx of shorteared owls locally .. now normally we would have perhaps 20 people taking photos through the winter and I know most on first name terms , this year literally hundreds of people have turned up daily and there actually chasing the birds all over the marsh . Causing a lot of upset for us regulars .. a lot of the problems are caused though by Facebook and it’s environs .

 




Posted: Mon Jan 10th, 2022 18:43
 
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chrisbet



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Same here - our country park used to be quiet with just the regulars walking dogs - since the lockdowns started the park is full of people running, cycling, camping, leaving litter everywhere.



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Posted: Mon Jan 10th, 2022 19:42
 
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Eric



Joined: Wed Apr 18th, 2012
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”I think that instead of trying to find the information from some Chinese bulletin that they find out what mounts need changing and change them.  The mounts are just expensive bits of rubber and if changed to the latest spec versions will no doubt cure the problem!
Sometimes I wonder if the whole of the UK has lost it nouse and innate intelligence but either has to follow 'what the computer says' or 'I can only do it if I have permission'….”





It may be easier than that! A simpler route would be to ask Gaydon to look back at their job sheets for the last couple of years. This guy only left this year and said he worked on Discovery’s in last years. They should have all the parts they called in.

Apparently the mounts are standard diesel mounts but because their housing is different to the ones on the petrol models like mine, it needs an adaption…that’s the bit they need to rediscover.

Once upon a time I would have got underneath and done something my self but when the b****y thing is still under warranty …why should I?

I hope they persevere and find the details ….it’s in their interest. When asked what they would have been suggesting doing next , the warranty manager gulped and said “a complete strip down of the drive system”. A bit of detective work could save a lot of money and time.



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Posted: Mon Jan 10th, 2022 19:51
 
19th Post
Eric



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jk wrote:
As long as the website isnt just in Hindi!
:lol:

Changed my better to easier.   ;-)

I would look in the USA bulletins. There were a lot more of this model sold over there and it would be in English.

The difficulty is that the UK  JLR support desk don’t look at international bulletins…only UK ones when troubleshooting. There weren’t many of my model sold in the UK (wish I had done my homework before buying it:whip:) so little experience of their issues. But this guy said he worked on ‘several’ at Gaydon and at dealers…so there must be some records within JLR?



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Posted: Tue Jan 11th, 2022 18:48
 
20th Post
GeoffR

 

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Some seven years ago I had a 2012 Jaguar XF, it was supposedly a premium car but quite frankly it wasn't a patch on the Saab 9-5 it replaced and I sold it for a 2005 Saab 9-5 Aero. However, as a result of having a Jaguar I joined a Jaguar forum. What I read put me off JLR for life: Cars in the hands of dealers for many weeks awaiting parts or authorisation to replace something. Design faults that should never have happened. Form taking precedence over function resulting in unnecessary complexity etc.

Obviously I won't be buying a new Saab any time soon but their customer service, when I needed it, was excellent. It appears that JLR haven't improved! The place to iron out the bugs is in development, the customer should never find out about them.

I hope you get your Land Rover fixed Eric.

 

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