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Nikon Recall some D810 with fault.Some Nikon D810 SLRs have a fault.

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Posted by Graham Whistler: Tue Aug 19th, 2014 11:18

1^st Post

I have just had e-mail from Nikon and as instructed advised them of camera serial no and it has checked out as one of the faulty batch so I will have to return the D810 to Nikon. I am not able to see any problems but it would be silly not to let them correct the fault! The message was as follows:

Our records show that you are a registered owner of a Nikon D810 digital camera.
We would like to inform you that a service advisory has been issued for that product as follows:
To users of the Nikon D810 digital SLR camera
We have received a few reports from some users of the Nikon D810 digital SLR camera indicating that bright spots are sometimes noticeable in long exposures, and in some images captured at an Image area setting of 1.2— (30—20).

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Graham Whistler

Posted by Gilbert Sandberg: Tue Aug 19th, 2014 12:05

2^nd Post

Graham,
I saw the service-announcement on a european Nikon site today.
The issue may be limited to some serial numbers.
Owners are advised to read the original announcement (on some obscure potential fault).
Regards, Gilbert

Posted by Graham Whistler: Wed Aug 20th, 2014 08:13

3^rd Post

My camera did not pass the on-line test with serial no. Spoke to Nikon Service UK and the said it will be turned round very quickly. Sent it registered insured post today.

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Graham Whistler

Posted by Constable: Wed Aug 20th, 2014 16:04

4^th Post

Yes mine is too. I don't know of anyone who is not in the affected serial number range ( which is not published to my knowledge).

But there is a question under what circumstanes you would be doing 30 second exposures at f 22 in a dark room ......

I am waiting for a while .... I suspect that a firmware update might address the issue

Ed

Posted by jk: Wed Aug 20th, 2014 18:17

5^th Post

I think that it was the astro photography people who picked this up!

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Posted by Graham Whistler: Thu Aug 21st, 2014 17:30

6^th Post

It looks as if Nikon UK have done very well the camera only would have got there this morning. I have just received an e-mail telling me my camera is on the way and will be delivered to me tomorrow. NPS servicing in UK has always been very good.

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Graham Whistler

Posted by Robert: Fri Aug 22nd, 2014 02:28

7^th Post

Reading between the lines it seems Nikon could do with an astro photographer to add to their pre-release testing team...

Could have saved them a bunch of £, $, â‚¬ etc.

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Robert.

Posted by Eric: Fri Aug 22nd, 2014 04:23

8^th Post

Robert wrote:
Reading between the lines it seems Nikon could do with an astro photographer to add to their pre-release testing team...

Could have saved them a bunch of £, $, â‚¬ etc.
Doesn't need a specialist to take a 30 sec exposure at the smallest apertures. It smacks of 21st century quality assurance methods...bang it out and let the customers find the glitches. It's widespread across all industries. But it's a shame when a high tech company with all the necessary test equipment to hand, joins in.

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Eric

Posted by Graham Whistler: Fri Aug 22nd, 2014 15:24

9^th Post

In fairness to Nikon they did turn my camera round very fast it arrived back at 11.35 today and they said it would be 11.20-12.20. They despatched it the same day they received it.

Firmware has been upgraded from C1.00 L2.005 to new setting: C1.01 L2.005

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Graham Whistler

Posted by jk: Sat Aug 23rd, 2014 03:43

10^th Post

This seems to have been just a firmware update if they turned it around so quickly.
Seems very strange to ask for cameras back to service centre for a firmware update though.

Have you asked Nikon Tech Support if they made any physical changes to the camera apart from a firmware update.
If not then they could have just released a firmware update on the website.

Stranger and stranger!

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Posted by jk: Sun Aug 24th, 2014 06:59

11^th Post

Just read this....

Apart from the firmware upgrade there is also a "pixel defect compensation" that must also be applied to every affected camera.

Read more on NikonRumors.com: http://nikonrumors.com/2014/08/22/how-to-tell-if-a-nikon-d810-camera-has-the-thermal-issue-fix.aspx/#ixzz3BJ2M3XMs

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