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Moderated by: chrisbet,

Adobe nightmare

Author	Post

Posted by ArcticRick: Mon Apr 23rd, 2012 17:48

1^st Post

Tried to use the " school employee discount" which apparently does not apply to anyone who isn't a teacher . 4 phone calls was on hold 14 minutes ( disconnected) 17,21and finally 24 minutes. So what I would have "saved" I just lost in wasted time at work. Thinking I will not use adobe for anything

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Posted by Robert: Mon Apr 23rd, 2012 18:20

2^nd Post

Ouch! They are not the easiest. Michael got Lightroom 3 and one of the Adobe packages under the education discount scheme, they disallowed one claim because they wanted a fresh letter of proof he was in full time education from his school for each item he ordered. In the end they relented and allowed the transaction. I must have spent over an hour on the phone and countless eMails and 'chat' sessions to customer support.

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Robert.

Posted by TomOC: Mon Apr 23rd, 2012 19:30

3^rd Post

If Adobe spent more time making their products easier to use rather than spending it all on making it impossible to use, they would have a shot at moving their stock price up for a change.

I don't know about others, but I have NO interest in a cloud service or in "renting" my software... They are not proposing this to make it better or easier for us, but to try to squeeze more blood out of some rather dated technology.

As far as I'm concerned, the only valuable thing they have is ACR at this point.

Tom

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Posted by ArcticRick: Mon Apr 23rd, 2012 20:21

4^th Post

Got several emails an twitter feedback from Adobe , appologizing for oversight , now LR 4 is downloaded and all nice and shiney , I cannot explain how much this lightens my mood

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Posted by Robert: Tue Apr 24th, 2012 01:45

5^th Post

Excellent news Rick!

Now to learn all the ins and outs with it.

One of the default settings I had a problem with was the default setting for rendering imported images was 'minimal' size for the image display. This speeds up the import but drastically slows down the viewing of images and general use, because it has to render every image every time you view it. That needs setting to 'standard' if it isn't already.

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Robert.

Posted by ArcticRick: Tue Apr 24th, 2012 02:08

6^th Post

ok now to find that tab

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Posted by Robert: Tue Apr 24th, 2012 04:12

7^th Post

In the import window. Here is a screenshot of my settings, this is Lr3 but in this respect Lr4 is the same.

Attachment: Lightroom Settings.jpg (Downloaded 26 times)

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Robert.

Posted by ArcticRick: Tue Apr 24th, 2012 11:33

8^th Post

Robert thank you . LR4 seems fun so far but editing images I can't find the " suggest fixes" tab like PSE9.0 use to have . I guess the price of a real program not a simple one

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Posted by Robert: Tue Apr 24th, 2012 11:44

9^th Post

Rich is the Lr expert around here, I use it a lot for evaluating images, DAM and temp fixes to snaps. Any serious image editing I do in Ps5. Not so much because Lr can't handle it but because I know Ps5 better.

One area which I use a lot is cloning and layering images for focus bracketing which I do in Ps5.

Probably your best move is to watch some of the tutorial videos to be found on the Adobe site. I found a lot of functions by watching them.

This is a very basic one I found by googling.

http://www.lynda.com/Photoshop-Lightroom-tutorials/Photoshop-Lightroom-Essentials-Enhancing-Photos-Develop-Module/97582-2C.html

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Robert.

Posted by richw: Tue Apr 24th, 2012 21:37

10^th Post

In the develop module in the basic panel there is an 'auto' button which will set the exposure controls to what ACR thinks is a good fit - often you would disagree though.

I nearly always start in the camera calibration profile and set a profile (normally portrait or landscape). That does quite a bit, I then go back to the top and work from the top down.

Rick, I'll add a basic develop tutorial later to the tips section on the software section, but for now have a look here:

http://lightroomkillertips.com/

Lots of good stuff on this web site.

Posted by jk: Wed Apr 25th, 2012 10:03

11^th Post

TomOC wrote: If Adobe spent more time making their products easier to use rather than spending it all on making it impossible to use, they would have a shot at moving their stock price up for a change.

I don't know about others, but I have NO interest in a cloud service or in "renting" my software... They are not proposing this to make it better or easier for us, but to try to squeeze more blood out of some rather dated technology.

As far as I'm concerned, the only valuable thing they have is ACR at this point.

Tom
Nor me!
I cant see why I need to clog up my very small bandwidth connection doing uploads/downloads in what I see as a scheme to allow Adobe to manage their assets more tightly.

If they sold the software for half the price then they would have very little piracy issues.
In the past for the money you also got a printed manual now you get a whole load of advertising rubbish, a CD, huge box and a sticker that has your Serialisation Code and no manual.
The price has been doubled and I dont use the support which I also get charged for in UK. So there doesnt seem a lot in it for me except some new bells and whistles compared to my old CS2.

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